Last updated: August 2025

Introduction

Derbyshire Travel Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, including any related media channels, mobile sites, or applications (collectively, the “Site”). By continuing to use the Site, you accept the practices outlined in this policy. If you do not agree, please refrain from using the Site.

We may revise this policy at any time. Any updates will be posted with a revised “Last Updated” date, and such changes will be effective immediately. By continuing to use the Site after changes are posted, you agree to those changes.

Information We Collect

We collect information in several ways. Personal data such as your name, email address, phone number, and other details may be provided voluntarily when you register, submit forms, or engage in services such as chat or forums. You are not required to provide personal information, though this may limit access to some Site features.

Our servers may automatically log technical data including your IP address, browser type, operating system, access times, and previous or subsequent pages visited. Financial information, such as card details, may be collected when you make transactions, although we store minimal financial data. Most payment information is processed and stored by third-party providers, whose privacy policies should be reviewed separately.

If you access the Site from a mobile device, we may collect information such as device ID, model, manufacturer, and location data. Additionally, if you link your profile to third-party accounts, we may access data from those services based on your permissions.

How We Use Your Information

We use the data we collect to manage your account, respond to your enquiries, process transactions, deliver services, and communicate with you about your activity or orders. Your information helps us improve and personalise the Site, generate user profiles, enhance security, and monitor usage for analytical purposes. With your consent, we may send marketing communications or newsletters. We may also use your data to detect fraud, comply with legal obligations, enforce policies, and carry out internal operations.

Sharing Your Information

Your information may be disclosed in specific circumstances. If legally required, or necessary to enforce our terms or protect others, we may share your data with law enforcement or fraud prevention bodies. We may also share your data with third-party service providers who assist with payment processing, hosting, analytics, customer support, or marketing services.

With your consent or opportunity to withdraw it, your data may be used for third-party marketing. If you interact with other users on the Site, some profile details may be visible. Content you post publicly may be accessible beyond the Site. Advertising partners may collect browsing information to display relevant ads. We may also share your data with affiliated companies or business partners offering joint services. If you connect via social media, your contacts may view your profile activity.

Cookies and Tracking

We use cookies, web beacons, and similar tracking technologies to optimise your experience on the Site. These tools do not typically collect personal data, but help us understand user behaviour and improve functionality. Most browsers accept cookies by default; however, you may modify your settings to reject them. Blocking cookies may affect your experience. For more details, see our Cookie Policy, which forms part of this Privacy Policy.

Note that installing a new browser, deleting cookies, or upgrading your system may reset preferences, including opt-out settings.

Links to Other Websites

The Site may contain links to third-party websites or services that are not governed by this Privacy Policy. We cannot guarantee the protection of any data you provide to these parties. Before sharing information, you should review their privacy policies and exercise caution, as we are not responsible for their content, practices, or security.

Protecting Your Information

We implement appropriate technical, physical, and administrative safeguards to protect your personal information. However, no method of online transmission or storage is completely secure. While we make every effort to safeguard your data, we cannot guarantee its absolute security.

Your Rights and Choices

You may review, amend, or delete your account details at any time by logging into your account or contacting us directly. If you request account deletion, we will remove your data from active records but may retain certain information for legal or operational reasons.

To stop receiving emails or other communications from us, you can update your preferences in your account settings or contact us. If you wish to opt out of third-party communications, you must do so directly with the third party.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Derbyshire Travel Clinic
Queen St, Tideswell,
Buxton
SK17 8JT
01298 871249